Shipping and Delivery Policy
Shipping and Delivery Policy
Last updated: 7 July 2026
At Aldwych London, we aim to process and deliver your order as quickly and carefully as possible. Below you will find all information about our shipping and delivery process.
1. Processing time
Orders are usually processed within 1 to 3 business days after payment has been received.
Once your order has been dispatched, you will receive a shipping confirmation by email, including a tracking number where available.
2. Delivery time
After processing, the estimated delivery time is usually 1 to 7 business days, depending on your location, the shipping route, and courier availability.
Please note that delivery times are estimates only and may be affected by:
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High order volume
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Public holidays
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Courier delays
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Customs procedures
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Incorrect or incomplete address details
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Circumstances outside our control
If your order is delayed, please contact us at info@aldwychlondon.com so we can help check the status of your shipment.
3. Shipping method and origin
Our shipping partner is:
Royal Mail
To reduce waste and avoid unnecessary stock, some products may be shipped directly from our supplier, which may be located outside the United Kingdom, including China.
Depending on the destination country and shipping route, customs duties, import taxes, or handling fees may apply. Where applicable, these costs are the responsibility of the customer, unless stated otherwise at checkout or required differently by applicable law.
4. Shipping costs
Shipping costs are shown at checkout before you complete your order.
The final shipping cost may depend on:
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The delivery destination
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The weight and size of the order
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The selected shipping method
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Any promotions or free-shipping offers available at the time of purchase
5. Tracking your order
Once your order has been shipped, you will receive tracking information by email where available.
The customer is responsible for monitoring the tracking information and checking whether the parcel will be delivered to the shipping address or redirected to a collection point.
If the parcel is sent to a collection point, the customer is responsible for collecting it within the required timeframe.
If your delivery is taking longer than expected or if there appears to be an issue with the tracking information, please contact us first at:
Please contact us before opening a chargeback or payment dispute, so we can help resolve the issue as quickly as possible.
6. Customer responsibility for delivery details
The customer is responsible for providing a complete and correct shipping address at checkout.
Please check your order details carefully before completing your purchase.
If you notice an error in your shipping address, please contact us within 24 hours of placing your order at:
If the order has already been processed or dispatched, we may not be able to change the delivery address.
7. Delivered parcels
If tracking information shows that a parcel has been delivered to the address provided by the customer, Aldwych London may not be responsible for replacing or refunding the order, unless required by applicable law.
If you cannot locate a parcel that is marked as delivered, we recommend that you:
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Check around your property
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Ask other members of your household
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Check with neighbours
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Contact the delivery partner
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Contact us at info@aldwychlondon.com so we can assist where possible
8. Lost, delayed, or returned parcels
If your parcel appears to be lost, delayed, or returned to sender, please contact us as soon as possible at:
Please include your order number and tracking information.
We will review the situation and help you find a suitable solution where possible.
9. Contact details
For questions about shipping, delivery, tracking, or your order, please contact us at:
Aldwych London
Adriaen Janszpad 3
3078 WB Rotterdam
The Netherlands
Email: info@aldwychlondon.com