Payment Policy

5.5 Payment Policy

Last updated: 7 July 2026

At Aldwych London, we offer secure and convenient payment options through our payment provider. Please note that available payment methods may vary depending on your country, location, currency, and the options shown at checkout.

Customers are responsible for checking which payment methods are available to them before completing their order.

1. Available payment methods

Payments on our website are processed securely through:

Shopify Payments

Depending on your location and the options available at checkout, possible payment methods may include:

  • Credit card, including Visa and Mastercard

  • Debit card

  • Apple Pay

  • Google Pay

  • PayPal, where available

  • Klarna, where available

  • Other local or regional payment methods, where available

The available payment methods may change from time to time and may differ per country.

2. Payment security

All payments are processed through a secure encrypted connection.

Your full payment details are processed securely by our payment provider and are never stored on Aldwych London’s own servers.

We take appropriate measures to help ensure that your payment information is handled safely and confidentially.

3. Payment processing

Orders are only processed after payment has been successfully completed and received.

If a payment is declined, incomplete, cancelled, or flagged for security review, your order may not be processed until the issue has been resolved.

Please make sure that all billing and payment details are correct before completing your purchase.

4. Prices and currency

All prices are displayed on our website and at checkout.

Depending on your location, prices may be shown in your local currency or another available currency supported by our store.

Any currency conversion fees, bank charges, or payment provider fees charged by your bank or card provider are the responsibility of the customer.

5. Refunds

If you are entitled to a refund, for example after an approved return or cancellation, the refund will usually be processed to the original payment method used for the order.

Refunds will be issued within 14 days after we have received the returned item or after you have provided valid proof that the item has been sent back, whichever is earlier, where required by applicable consumer law.

Please note that it may take additional time for your bank, card issuer, or payment provider to process and show the refund in your account.

6. Payment disputes and chargebacks

If you have a question or issue with your payment or order, please contact us first at:

info@aldwychlondon.com

We are happy to review your case and work with you to find a suitable solution.

Opening a payment dispute or chargeback before contacting us may delay the resolution process.

7. Contact details

For any questions about payments, refunds, or billing, please contact us at:

Aldwych London
Adriaen Janszpad 3
3078 WB Rotterdam
The Netherlands
Email: info@aldwychlondon.com